Policies

To ensure you have a pleasant experience with us, please familiarize yourself with our policies.

Prices, promotions, availability, formulas + ingredients are subject to change without notice.

A BRIEF OVERVIEW OF OUR POLICIES

This quick reference is to provide you with an easy way to review general policies. Please see below for more detailed information.

  • Appointments are not scheduled for B12 shots; they are available during posted walk-in hours only.
  • Walk-in visits, e-mails + calls to the office are not to be used in place of an appointment.
  • Body Blu does not accept personal checks. Use of HSA/FSA cards are at your own risk.
  • We are strictly a self-pay practice. You are financially responsible for your visits, services + products.
  • We do not bill for insurance payments or reimbursements, nor do we communicate with insurance providers or plan administrators on behalf of patients.
  • Prescriptions, including dose changes, medical advice + lab requisitions need to be obtained during an appointment.
  • There are fees associated with no shows, late cancellations, same-day cancellations + late arrivals.
  • Late arrivals will result in a shortened service. If you are more than 10 minutes late for your appointment, we will need to reschedule your appointment.
  • Please follow your treatment plan as directed. Varying it in any way may result in worsened symptoms, put your health at risk, or prolong your healing process.
  • If you are not experiencing improvement or have a change in symptoms, please call the office to schedule a follow up appointment.
  • We do not offer refunds for services, treatments, procedures, shots, packages, gift cards, or consultations.
  • We do not allow pets inside our offices unless they are working Service Dogs on duty according to the ADA.

APPOINTMENT CANCELLATION POLICY

We require at least 24 hours notice for appointment cancellations for any scheduled service. No-shows, same-day cancellations + cancellations made with less than 24 hours notice are subject to no less than a $50 cancellation fee for regular services or a $150 cancellation fee for TruLift + TruVamp PRP Non-surgical facelifts. You may be charged for products, materials, supplies, or sterile solutions that were special ordered +/or prepared for your appointment that you missed or late-cancelled. By scheduling an appointment, you are agreeing to our cancellation policy.

If unforeseen circumstances require us to cancel or reschedule your appointment with less than 24 hours notice, the $50 cancellation fee may be waived at our discretion.

If you need to reschedule or cancel your appointment, please CALL Body Blu. It is not guaranteed that an e-mail or portal message will reach us in a timely manner. If you cancel via e-mail or portal message, you may still be charged a cancellation fee. If you carry an unpaid balance, your account will be locked until the balance is satisfied in full. A locked account will mean you will not have access to your shot package or any other service you have pre-paid for.

LATE ARRIVAL POLICY

We regret that late arrivals will not receive an extension of scheduled service times + you will be financially responsible for full service fees. Please plan for traffic + parking. We will make every effort to perform your entire treatment in the remaining scheduled time. However, we reserve the right to reschedule your appointment if you are more than 10 minutes late or if we feel there is not enough time to give you a quality treatment + to not keep other guests waiting.

PAYMENT POLICY

All services are provided based on a self-pay agreement. All scheduled appointments require a valid credit card on file to confirm your appointment + guarantee payment, including payment of late cancellation + no-show fees. This card will be securely held in our HIPAA compliant database. The card on file cannot be a Flexible Spending Account (FSA) or Health Savings Account (HSA) debit card.

Payment is due in full at the time services are rendered. Cash, MasterCard, Visa, American Express, Discover + debit cards displaying the Visa or MasterCard logo are accepted. We do not accept checks.

When self-paying for laboratory testing or utilizing nontraditional tests or home-use tests, there may be additional associated fees incurred for lab analysis, processing, venipuncture, specimen collection +/or handling, transport +/or shipping of specimen + laboratory test kit(s).

Prices subject to change without prior notice.

REFUND POLICY

We do not offer refunds for services, treatments, procedures, shots, packages, gift cards, or consultations. Products + merchandise may be returned for office credit only within 14 days of original purchase if items are unopened, unused, undamaged + not worn. We are unable to accept prescription medications, including thyroid medications, for refunds.

SHOT POLICY (B12 SHOTS / NUTRIENT INJECTIONS)

We do not schedule appointments for B12-based intramuscular (IM) injections. They are offered on a first-come, first-serve basis during posted walk-in hours. You must be 18 years of age or older to receive treatment (ID may be required) unless you are accompanied by a parent or legal guardian. A signed electronic Informed Consent + liability waiver is mandatory prior to any treatment. Some injectable solutions may be contraindicated with certain health conditions or situations, including pregnancy + breastfeeding, or when taken concurrently with some supplements +/or medications, which will be addressed prior to treatment. It is your responsibility to thoroughly read the Informed Consent that outlines the treatment + possible contraindications, to ask questions that you may have, to let us know if you are pregnant or breastfeeding + disclose any health conditions, concerns + medications you are currently taking (prescription, herbal, or otherwise) prior to treatment. If you have any known adverse reactions to any of the ingredients in a shot you’re considering – please avoid it!

Not all shots or individual solutions may be available at all locations or events at all times. There are no cash or credit card refunds for shots, shot packages or gift cards. Shot packages obtained through charitable organizations + raffles or gifted in any way are not transferrable + are not redeemable for cash or credit.

Walk-in hours are not to be used for medical review or advice outside of what is necessary for the treatment you are seeking at the time.

PET POLICY

We kindly request that you do not bring your furry or feathery friends inside our facilities unless they are a Service Dog on duty. We love all animals. However, pets, therapy dogs + emotional support animals are not permitted inside our offices.

A Service Dog is defined by The Americans with Disabilities Act (ADA) as a dog that has been “individually + specifically trained to do work or perform tasks for an individual with a disability or specific medical requirements,” permitting Service Dogs to accompany people with disabilities in all areas where members of the public are allowed to go. It’s important to note that “therapy dogs” are not Service Dogs + are not recognized by the ADA. Thank you for your cooperation + understanding. This is for everyone’s health + safety.

SAFE ENVIRONMENT: SHOES + MINDFULNESS REQUIRED

We require that everyone wear shoes or appropriate footwear with a sole when walking through our offices – this includes your kiddos! We kindly ask that you do not allow your babies to crawl on the floor + that your children not press against any window or screen (we are on the second floor). Please keep your children with you at all times + under your direct supervision while in our offices. This is for respect of our guests + employees + for everyone’s safety.

TELEPHONE POLICY

We are happy to answer short questions to clarify instructions or treatment plans on the phone without charge. If a call is used as a substitute for an in-person appointment or results in professional/medical advice, a new or different prescription or supplement including dosages, or any other change to your treatment plan, you will be charged the same rate as an appointment.

E-MAIL POLICY

Please understand that traditional e-mail communication is not secure or HIPAA compliant + we cannot guarantee protection of your Personal Health Information when traditional e-mail is used. E-mail is not to be used in place of an appointment, for medical advice, or for any change to an existing treatment plan or change in medication/supplement or dosage. Please call the office to discuss any concerns; it may be necessary to schedule a follow-up appointment for appropriate continued care. Please allow up to 3 business days for a response if you choose to communicate via e-mail. Questions or requests that are related to administration, such as appointment scheduling or billing, should be directed to our front desk staff. For more complex +/or urgent questions or requests, please call the office. Our staff will determine if your communication requires scheduling an appointment or other action.

PATIENT PORTAL MESSAGING

For non-urgent medically related questions, please limit portal messaging communication to clarifications of previously discussed issues. If your message is a request for us to review websites, books, journals, articles or non-prescribed supplements from external sources or Internet searches for opinions + feedback, this is a billable service + will be charged at the doctor’s hourly rate. The fee for this type of service request is not covered by any payment made for any previous consultation.

CONSULTATION APPOINTMENT POLICY

Regular follow-up appointments are necessary to review + properly document how well you are doing with your prescriptions + lifestyle modifications, including dietary changes. During your appointment, we will have the opportunity to review your blood work, symptoms, questions, concerns + general progress.

Follow-up appointments traditionally last 30-40 minutes. We generally recommend that all patients schedule a follow-up appointment every 3-4 weeks in the beginning of any new treatment + subsequent appointments at least once every few months so that we may properly manage your health, control symptoms + help you to feel your very best! Symptoms are usually due to a myriad of factors + it can take some time to resolve issues. We do not + cannot make any guarantees in regards to treatment success.

If you are taking hormone replacement therapy (HRT) or thyroid medication, you must be seen by the doctor periodically to review your progress + obtain a lab requisition for blood work in order to evaluate + refill your medication. Prescriptions for hormones, including thyroid, are authorized for 90-day increments. It is your responsibility to schedule follow-up appointments or refill requests so that you do not run out of your medication. This policy is in place to reduce your risk of any ill-effects + so that we may monitor your progress + make any adjustments to your medications + dosages as needed. If you experience any change in symptoms regardless of where you are in the course of your treatment, please call the office to schedule an appointment.

Unscheduled calls, walk-in visits to the office, e-mails + B12 shot bar hours are not to be used in place of an appointment. Please keep all health concern discussions for scheduled consultations only. For privacy + consideration, the doctor cannot discuss your health concerns during walk-in hours or while at Pharmaca Integrative Pharmacy or other off-site locations or events. Medical advice will only be discussed during scheduled consultations; lab results will only be reviewed + discussed during scheduled follow-up appointments.

TREATMENT PLANS

We are dedicated to working with you in order for you to achieve + maintain optimal health. We need your dedication + cooperation in order to reach goals + celebrate successful outcomes! It is important that you follow your treatment plan as recommended + not deviate from it in any way. Please do not substitute supplements, start or stop any supplement or medication, change dosages of any supplement or medication, or vary your plan without the express recommendation + approval by your doctor. Changes such as these require a follow up consultation in order to appropriately review your concerns, any changes in symptoms or plateaus in progress + make appropriate recommendations based on the findings from your visit. This is especially important when taking hormones including, but not limited to, thyroid medication, estrogen, progesterone, testosterone + DHEA. “Experimenting” or “playing” with dosages + adding supplements to your regime may cause worsened imbalance + put you at risk for serious ill effects. We ask that you please do not take your treatment plan into your own hands or take the advice from a multitude of sources, professional or not, to devise your own plan. This can greatly slow down or halt your healing process.

INSURANCE POLICY

Body Blu is strictly a self-pay practice. We do not accept or bill insurance. Services, labs + imaging costs ordered through our office will not be covered or reimbursed by Medicare, Medicaid, or Medi-Cal.

PRESCRIPTION POLICY

If your symptoms change, worsen, or you feel that you are experiencing adverse effects from any treatment you have received from Body Blu, please call the office immediately. If you are experiencing a medical emergency, please call 9-1-1 without hesitation.

Should you need a refill of a prescription that was dispensed at a pharmacy, please call the pharmacy with your refill number. The number of refills you have remaining should be clearly marked on your medication label. If not, please call the pharmacy that filled the prescription to inquire about remaining refills.

Before your prescription completely runs out, you may need to schedule a follow-up appointment in order to renew the prescription or obtain a new one. It may be necessary to review your symptoms + progress in order for the doctor to determine whether you need a change in medication or dosage.

Should you need a refill of any supplement or prescription dispensed at Body Blu, please inform the office at least one week prior to needing your refill. It may be an item that is out-of-stock, back ordered, on order, or we may have low inventory on the products you need. If you need to “stock up” due to leaving to go out of town, please let us know well in advance so we are able to fulfill your request in a timely manner.

LAB TEST POLICY

All lab results will be reviewed + discussed during a scheduled follow-up appointment.

Lab requisitions are completed during appointments in order for the doctor to determine the appropriate tests that may be indicated. Lab tests are ordered for established patients only. If labs are being requested that your insurance provider doesn’t deem medically necessary, the costs of those labs are your financial responsibility. Reviewing + discussing your results necessitates a follow-up appointment.

Many of the laboratory tests we order at Body Blu are complex + integral to diagnosing + treating multi-factoral or complex conditions. For this reason, lab results will only be discussed with your doctor during scheduled appointments. Results will not be available to you until you have the opportunity to discuss the findings with your doctor during an appointment.

Copies of your labs will not be mailed, faxed, or otherwise made available to you prior to reviewing them with the doctor during a scheduled follow-up appointment. It is highly recommended to schedule a follow-up appointment to review labs as soon as possible.

If you misplace an order for testing, we require no less than a 24-hour notice to rewrite the order. We will contact you when the form is ready. You may pick up the replacement requisition at the office or we can mail it to you.

PRIVACY POLICY: HIPAA

We maintain the privacy of medical + health information of any individual for whom we provide services (“Protected Health Information” or “PHI”) + endeavor to comply with all relevant state, national + international laws + regulations including the U.S. Health Insurance Portability + Accountability Act (HIPAA). In addition, all personal information is confidential + not disclosed to third parties unless under a court order or we have received signed documentation from our client to release information being requested. This includes but is not limited to name, address, phone number, social security number + e-mail address. Information regarding a minor’s PHI may be disclosed to the legal guardian as required by law. It is important that you understand that your information can be used + shared in the following ways:

  1. For your treatment + care coordination. Multiple health care providers may be involved in your treatment directly + indirectly.
  2. With your family, friends, relatives, or others that you identify who are involved in your health care or health care bills.
  3. To protect the public’s health, such as reporting when the flu is in your area or if you are a physical threat to yourself, your doctor, the community, or your family.
  4. To make required reports to the police, such as gunshot wounds.
  5. Obtain payment from third party payers.

WEBSITE CONTENT

Information on this web site has not been evaluated by the U.S. Food + Drug Administration (FDA). Contents provided are for general information purposes only + not intended as a substitute for the advice provided by your physician or qualified healthcare provider. Body Blu (et al.), assumes no liability or responsibility for any errors or omissions in the content of its sites or blogs. Products + services provided, including nutrient injections, are not guaranteed to prevent, treat, or cure any health concern, condition or disease. Prices, formulas, programs, services, events, partner locations + hours of operation are subject to change without notice.

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