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Our Policies
A BRIEF OVERVIEW OF OUR POLICIES
Appointments can be made for your convenience. Click here to book now.
Walk-in visits, e-mails + calls to the office are not to be used in place of an appointment.
Body Blu does not accept personal checks. Use of HSA/FSA cards are at your own risk.
We are strictly a self-pay practice. You are financially responsible for your visits, services + products.
We do not bill for insurance payments or reimbursements, nor do we communicate with insurance providers or plan administrators on behalf of patients.
Prescriptions, including dose changes, medical advice + lab requisitions need to be obtained during an appointment.
There are fees associated with no shows, late cancellations, same-day cancellations + late arrivals.
Late arrivals will result in a shortened service. If you are more than 10 minutes late for your appointment, we will need to reschedule your appointment.
Please follow your treatment plan as directed. Varying it in any way may result in worsened symptoms, put your health at risk, or prolong your healing process.
If you are not experiencing improvement or have a change in symptoms, please call the office to schedule a follow up appointment.
We do not offer refunds for services, treatments, procedures, shots, packages, gift cards, or consultations.
We do not allow pets inside our offices unless they are working Service Dogs on duty according to the ADA.
- 1. APPOINTMENT CANCELLATION POLICY
- 2. LATE ARRIVAL POLICY
- 3. PAYMENT POLICY
- 4. REFUND POLICY
- 5. PET POLICY
- 6. SHOT POLICY (B12 SHOTS / NUTRIENT INJECTIONS)
- 7. SAFE ENVIRONMENT POLICY: SHOES + MINDFULNESS REQUIRED
- 8. COMMUNICATION & APPOINTMENT POLICY
- 9. TREATMENT PLAN CLARIFICATION POLICY
- 10. TELEPHONE POLICY
- 11. E-MAIL POLICY
- 12. PATIENT PORTAL MESSAGING POLICY
- 13. CONSULTATION APPOINTMENT POLICY
- 14. TREATMENT PLANS POLICY
- 15. INSURANCE POLICY
- 16. PRESCRIPTION POLICY
- 17. LAB TEST POLICY
- 18. PRIVACY POLICY: HIPAA
- 19. WEBSITE CONTENT POLICY
- 20. PATIENT CHOICE OF PHARMACY
1. APPOINTMENT CANCELLATION POLICY
We require at least 24 hours notice for appointment cancellations for any scheduled service. No-shows, same-day cancellations + cancellations made with less than 24 hours notice are subject to no less than a $50 cancellation fee for all services. You may be charged for products, materials, supplies, or sterile solutions that were special ordered +/or prepared for your appointment that you missed or late-cancelled. By scheduling an appointment, you are agreeing to our cancellation policy.
If unforeseen circumstances require us to cancel or reschedule your appointment with less than 24 hours notice, the $50 cancellation fee may be waived at our discretion.
If you need to reschedule or cancel your appointment, please CALL Body Blu. It is not guaranteed that an e-mail or portal message will reach us in a timely manner. If you cancel via e-mail or portal message, you may still be charged a cancellation fee. If you carry an unpaid balance, your account will be locked until the balance is satisfied in full. A locked account will mean you will not have access to your shot package or any other service you have pre-paid for.
2. LATE ARRIVAL POLICY
We regret that late arrivals will not receive an extension of scheduled service times + you will be financially responsible for full service fees. Please plan for traffic + parking. We will make every effort to perform your entire treatment in the remaining scheduled time. However, we reserve the right to reschedule your appointment if you are more than 10 minutes late or if we feel there is not enough time to give you a quality treatment + to not keep other guests waiting.
3. PAYMENT POLICY
All services are provided based on a self-pay agreement. All scheduled appointments require a valid credit card on file to confirm your appointment + guarantee payment, including payment of late cancellation + no-show fees. This card will be securely held in our HIPAA compliant database. The card on file cannot be a Flexible Spending Account (FSA) or Health Savings Account (HSA) debit card.
Payment is due in full at the time services are rendered. Cash, MasterCard, Visa, American Express, Discover + debit cards displaying the Visa or MasterCard logo are accepted. We do not accept checks.
When self-paying for laboratory testing or utilizing nontraditional tests or home-use tests, there may be additional associated fees incurred for lab analysis, processing, venipuncture, specimen collection +/or handling, transport +/or shipping of specimen + laboratory test kit(s).
Prices subject to change without prior notice.
4. REFUND POLICY
We do not offer refunds for services, treatments, procedures, shots, packages, gift cards, or consultations. Products + merchandise may be returned for office credit only within 14 days of original purchase if items are unopened, unused, undamaged + not worn. We are unable to accept prescription medications, including thyroid medications, for refunds.
5. PET POLICY
We kindly request that you do not bring your furry or feathery friends inside our facilities unless they are a Service Dog on duty. We love all animals. However, pets, therapy dogs + emotional support animals are not permitted inside our offices.
A Service Dog is defined by The Americans with Disabilities Act (ADA) as a dog that has been “individually + specifically trained to do work or perform tasks for an individual with a disability or specific medical requirements,” permitting Service Dogs to accompany people with disabilities in all areas where members of the public are allowed to go. It’s important to note that “therapy dogs” are not Service Dogs + are not recognized by the ADA. Thank you for your cooperation + understanding. This is for everyone’s health + safety.
6. SHOT POLICY (B12 SHOTS / NUTRIENT INJECTIONS)
Walk-ins are welcome for B12-based intramuscular (IM) injections during normal business hours. They are offered on a first-come, first-serve basis unless you have an appointment. Appointments can be made for your convenience but are not required. You must be 18 years of age or older to receive treatment (ID may be required) unless you are accompanied by a parent or legal guardian. A signed electronic Informed Consent + liability waiver is mandatory prior to any treatment. Some injectable solutions may be contraindicated with certain health conditions or situations, including pregnancy + breastfeeding, or when taken concurrently with some supplements +/or medications, which will be addressed prior to treatment. It is your responsibility to thoroughly read the Informed Consent that outlines the treatment + possible contraindications, to ask questions that you may have, to let us know if you are pregnant or breastfeeding + disclose any health conditions, concerns + medications you are currently taking (prescription, herbal, or otherwise) prior to treatment. If you have any known adverse reactions to any of the ingredients in a shot you’re considering – please avoid it!
Not all shots or individual solutions may be available at all locations or events at all times. There are no cash or credit card refunds for shots, shot packages or gift cards. Shot packages obtained through charitable organizations + raffles or gifted in any way are not transferrable + are not redeemable for cash or credit.
Walk-in hours are not to be used for medical review or advice outside of what is necessary for the treatment you are seeking at the time.
7. SAFE ENVIRONMENT POLICY: SHOES + MINDFULNESS REQUIRED
We require that everyone wear shoes or appropriate footwear with a sole when walking through our offices – this includes your kiddos! We kindly ask that you do not allow your babies to crawl on the floor + that your children not press against any window or screen (we are on the second floor). Please keep your children with you at all times + under your direct supervision while in our offices. This is for respect of our guests + employees + for everyone’s safety.
Name, address, phone number, and email address
Date of birth
Medical history and treatment records
Laboratory results
Insurance information
Billing and payment records
Prescription information
Social Security number (when required for healthcare purposes)
8. COMMUNICATION & APPOINTMENT POLICY
Scheduling & Health Discussions:
To maintain privacy and proper care, all health concerns should be discussed during scheduled consultations only.
Unscheduled calls, emails, walk-ins, or B12 Shot Bar hours cannot substitute for an appointment. The doctor cannot discuss health concerns during walk-in hours or at off-site locations.
Lab results and medical advice will only be reviewed during scheduled follow-up appointments.
9. TREATMENT PLAN CLARIFICATION POLICY
As a courtesy following a clinical consultation, patients may submit up to three (3) treatment-plan clarification questions related to the recommendations provided during that visit. This limit applies collectively across all forms of communication, including telephone calls, email, and patient portal messages.
Once the three-question courtesy limit has been reached, any additional clinical questions or requests for further discussion will require a follow-up appointment to ensure appropriate evaluation, documentation, and continuity of care.
Clarification questions are intended solely to help patients better understand instructions or recommendations already provided during their consultation. Questions involving new symptoms, new health concerns, interpretation of test results, review of additional information, treatment recommendations, medication or supplement changes, dosage adjustments, or ongoing discussion of medical issues require a scheduled follow-up appointment.TELEPHONE POLICYE-MAIL POLICYPATIENT PORTAL MESSAGING POLICYCONSULTATION APPOINTMENT POLICYTREATMENT PLANS POLICYINSURANCE POLICYPRESCRIPTION POLICYLAB TEST POLICYPRIVACY POLICY: HIPAAWEBSITE CONTENT POLICYPATIENT CHOICE OF PHARMACYBODY BLU®THE SHOT BAR™ABOUT US▹ What We Are All About
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10. TELEPHONE POLICY
We are happy to answer short questions to clarify instructions or treatment plans on the phone without charge. Following a clinical consultation, patients may submit up to three (3) treatment-plan clarification questions related to the recommendations provided during that visit. Additional questions, ongoing discussion, new concerns, or requests that require further clinical evaluation will require a follow-up appointment. Please refer to our Treatment Plan Clarification Policy. The three (3) question courtesy limit applies collectively across all communication methods and is not a separate allowance for each communication channel.
If a call is used as a substitute for an in-person appointment or results in professional/medical advice, a new or different prescription or supplement including dosages, or any other change to your treatment plan, you will be charged the same rate as an appointment.
11. E-MAIL POLICY
Please understand that traditional e-mail communication is not secure or HIPAA compliant and we cannot guarantee protection of your Personal Health Information when traditional e-mail is used. E-mail is not to be used in place of an appointment, for medical advice, or for any change to an existing treatment plan or change in medication/supplement or dosage.
Following a clinical consultation, patients may submit up to three (3) treatment-plan clarification questions related to the recommendations provided during that visit. Additional questions, new concerns, requests for further interpretation, or ongoing discussion of medical issues will require a follow-up appointment. Please refer to our Treatment Plan Clarification Policy. The three (3) question courtesy limit applies collectively across all communication methods and is not a separate allowance for each communication channel.
Please call the office to discuss any concerns; it may be necessary to schedule a follow-up appointment for appropriate continued care. Please allow up to 3 business days for a response if you choose to communicate via e-mail. Questions or requests that are related to administration, such as appointment scheduling or billing, should be directed to our front desk staff. For more complex and/or urgent questions or requests, please call the office. Our staff will determine if your communication requires scheduling an appointment or other action.
If your email is a request for us to review websites, books, journals, articles or non-prescribed supplements or treatment plans from external sources or Internet searches for opinions and feedback, this is a billable service and will be charged at the doctor’s hourly rate. The fee for this type of service request is not covered by any payment made for any previous consultation.
12. PATIENT PORTAL MESSAGING POLICY
For non-urgent medically related questions, please limit portal messaging communication to clarifications of your current treatment plan. Patient portal messaging is not to be used in place of an appointment, for new medical advice, or for any change to an existing treatment plan or change in medication/supplement or dosage.
Following a clinical consultation, patients may submit up to three (3) treatment-plan clarification questions related to the recommendations provided during that visit. Additional questions, new concerns, requests for further interpretation, or ongoing discussion of medical issues will require a follow-up appointment. Please refer to our Treatment Plan Clarification Policy. The three (3) question courtesy limit applies collectively across all communication methods and is not a separate allowance for each communication channel.
Please call the office to discuss any concerns; it may be necessary to schedule a follow-up appointment for appropriate continued care. If your message is a request for us to review websites, books, journals, articles or non-prescribed supplements or treatment plans from external sources or Internet searches for opinions + feedback, this is a billable service + will be charged at the doctor’s hourly rate. The fee for this type of service request is not covered by any payment made for any previous consultation. Please allow up to 3 business days for a response if you choose to communicate via patient portal.
13. CONSULTATION APPOINTMENT POLICY
Regular follow-up appointments are necessary to review + properly document how well you are doing with your prescriptions + lifestyle modifications, including dietary changes. During your appointment, we will have the opportunity to review your blood work, symptoms, questions, concerns + general progress.
Follow-up appointments traditionally last 30-40 minutes. We generally recommend that all patients schedule a follow-up appointment every 3-4 weeks in the beginning of any new treatment + subsequent appointments at least once every few months so that we may properly manage your health, control symptoms + help you to feel your very best! Symptoms are usually due to a myriad of factors + it can take some time to resolve issues. We do not + cannot make any guarantees in regards to treatment success.
If you are taking hormone replacement therapy (HRT) or thyroid medication, you must be seen by the doctor periodically to review your progress + obtain a lab requisition for blood work in order to evaluate + refill your medication. Prescriptions for hormones, including thyroid, are authorized for 90-day increments. It is your responsibility to schedule follow-up appointments or refill requests so that you do not run out of your medication. This policy is in place to reduce your risk of any ill-effects + so that we may monitor your progress + make any adjustments to your medications + dosages as needed. If you experience any change in symptoms regardless of where you are in the course of your treatment, please call the office to schedule an appointment.
Unscheduled calls, walk-in visits to the office, e-mails + B12 shot bar hours are not to be used in place of an appointment. Please keep all health concern discussions for scheduled consultations only. For privacy + consideration, the doctor cannot discuss your health concerns during walk-in hours or while at other off-site locations or events. Medical advice will only be discussed during scheduled consultations; lab results will only be reviewed + discussed during scheduled follow-up appointments.
14. TREATMENT PLANS POLICY
We are dedicated to working with you in order for you to achieve + maintain optimal health. We need your dedication + cooperation in order to reach goals + celebrate successful outcomes! It is important that you follow your treatment plan as recommended. Please do not substitute supplements, start or stop any supplement or medication, change dosages of any supplement or medication, or vary your plan without the express recommendation + approval by your doctor. Changes such as these require a follow up consultation in order to appropriately review your concerns, any changes in symptoms or plateaus in progress + make appropriate recommendations based on the findings from your visit. This is especially important when taking hormones including, but not limited to, thyroid medication, estrogen, progesterone, testosterone + DHEA. “Experimenting” or “playing” with dosages + adding supplements to your regime may cause worsened imbalance + put you at risk for serious ill effects. We ask that you please do not take your treatment plan into your own hands or take the advice from a multitude of sources, professional or not, to devise your own plan. This can greatly slow down or halt your healing process.
15. INSURANCE POLICY
Body Blu is strictly a self-pay practice. We do not accept or bill insurance. Services, labs + imaging costs ordered through our office will not be covered or reimbursed by Medicare, Medicaid, or Medi-Cal.
16. PRESCRIPTION POLICY
If your symptoms change, worsen, or you feel that you are experiencing adverse effects from any treatment you have received from Body Blu, please call the office immediately. If you are experiencing a medical emergency, please call 9-1-1 without hesitation.
Should you need a refill of a prescription that was dispensed at a pharmacy, please call the pharmacy with your refill number. The number of refills you have remaining should be clearly marked on your medication label. If not, please call the pharmacy that filled the prescription to inquire about remaining refills.
Before your prescription completely runs out, you may need to schedule a follow-up appointment in order to renew the prescription or obtain a new one. It may be necessary to review your symptoms + progress in order for the doctor to determine whether you need a change in medication or dosage.
Should you need a refill of any supplement or prescription dispensed at Body Blu, please inform the office at least one week prior to needing your refill. It may be an item that is out-of-stock, back ordered, on order, or we may have low inventory on the products you need. If you need to “stock up” due to leaving to go out of town, please let us know well in advance so we are able to fulfill your request in a timely manner.
17. LAB TEST POLICY
All lab results will be reviewed + discussed during a scheduled follow-up appointment.
Lab requisitions are completed during appointments in order for the doctor to determine the appropriate tests that may be indicated. Lab tests are ordered for established patients only. If labs are being requested that your insurance provider doesn’t deem medically necessary, the costs of those labs are your financial responsibility. Reviewing + discussing your results necessitates a follow-up appointment.
Many of the laboratory tests we order at Body Blu are complex + integral to diagnosing + treating multi-factoral or complex conditions. For this reason, lab results will only be discussed with your doctor during scheduled appointments. Results will not be available to you until you have the opportunity to discuss the findings with your doctor during an appointment.
Copies of your labs will not be mailed, faxed, or otherwise made available to you prior to reviewing them with the doctor during a scheduled follow-up appointment. It is highly recommended to schedule a follow-up appointment to review labs as soon as possible.
If you misplace an order for testing, we require no less than a 24-hour notice to rewrite the order. We will contact you when the form is ready. You may pick up the replacement requisition at the office or we can mail it to you.
18. PRIVACY POLICY: HIPAA
HIPAA Privacy Policy
At Body Blu we are committed to protecting the privacy and security of your personal health information. We understand that your medical information is private, and we take that responsibility seriously. This Privacy Policy explains how your Protected Health Information (“PHI”) may be used, disclosed, and safeguarded in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), applicable California privacy laws, and other relevant federal regulations.
What is Protected Health Information (PHI)?
Protected Health Information (PHI) includes any information that identifies you and relates to your past, present, or future, physical or mental health, the healthcare services you receive, or payment for those services. Examples include, but are not limited to:
Name, address, phone number, and email address
Date of birth
Medical history and treatment records
Laboratory results
Insurance information
Billing and payment records
Prescription information
Social Security number (when required for healthcare purposes)
Body Blu maintains appropriate administrative, physical, and technical safeguards to protect your PHI from unauthorized access, use, or disclosure.
How We May Use and Disclose Your Information
Federal privacy laws allow us to use and disclose your PHI without your written authorization for certain purposes, including:
Treatment
We may use and share your medical information to provide, coordinate, or manage your healthcare. This may include communication among medical providers, nurse practitioners, naturopathic doctors, laboratories, pharmacies, imaging centers, specialists, and other healthcare professionals involved in your care.
Payment
We may use your information to bill and collect payment for healthcare services. This may include sharing necessary information with insurance companies, health plans, billing services, payment processors, or other third-party payers when applicable.
Healthcare Operations
We may use your information to improve the quality of care we provide. Examples include quality assurance activities, staff training, licensing requirements, accreditation, auditing, business management, and compliance with healthcare regulations.
Appointment Reminders and Healthcare Communications
We may contact you regarding appointments, follow up care, treatment recommendations, laboratory results, prescription refills, wellness reminders, or other health-related services that may benefit your care. Communication may occur by telephone, voicemail, email, or through our secure patient portal unless you request otherwise.
Family Members and Caregivers
With your permission, or when permitted by law, we may share relevant health information with family members, caregivers, or other individuals involved in your care or payment for your healthcare.
Public Health and Safety
We may disclose PHI when required or permitted by law, including for:
Reporting communicable diseases
Public health investigations
FDA reporting requirements
Preventing or reducing a serious threat to your health or the safety of others
Reporting abuse, neglect, or domestic violence when legally required
Law Enforcement and Legal Requirements
We may disclose PHI when required by federal or state law, including:
Court orders or subpoenas
Law enforcement investigations
Reporting gunshot wounds or certain injuries as required by law
Compliance with government audits, inspections, or licensing agencies
Business Associates
Body Blu works with trusted third-party service providers who assist us in operating our practice, such as electronic health record providers, billing companies, laboratories, and technology vendors. These organizations are contractually required to maintain the confidentiality and security of your PHI in accordance with HIPAA.
Uses Requiring Your Written Authorization
Any use or disclosure of your PHI not described above generally requires your written authorization. Examples may include:
Sharing records with an attorney
Sending records to another individual not involved in your care
Certain marketing communications
Other disclosures not otherwise permitted by law
You may revoke your authorization at any time in writing, except to the extent action has already been taken based on your prior authorization.
Your Privacy Rights
As our patient, you have important rights regarding your health information. These include the right to:
Request access to your medical records.
Request a copy of your records in paper or electronic form.
Request correct corrections to an inaccurate or incomplete information.
Request restrictions on certain uses or disclosures of your information.
Request confidential communications by alternative methods or at alternative locations.
Receive an accounting of certain disclosures made outside of treatment, payment, and healthcare operations.
Receive a copy of our notice of privacy practices.
Some requests may be subject to limitations permitted under federal or California law.
Protection of Your Information
Body Blu employees reasonable administrative, physical, and technical safeguards to help protect your health information, including:
Secure electronic medical records
Password-protected systems
Encryption and secure communications where appropriate
Restricted employee access based on job responsibilities
Ongoing staff privacy and HIPAA training
Secure disposal of confidential records
While we strive to maintain the highest level of security, no electronic transmission or storage system can be guaranteed to be completely secure.
Minors
Health information relating to minors may be disclosed to a parent or legal guardian as permitted or required by applicable state and federal law. Certain services provided to minors may be protected under California law, and access may be limited in accordance with those legal requirements.
Website Privacy
If you visit our website, we may collect limited technical information such as browser type, pages visited, and general website usage analytics to improve the user experience. This information is not used to identify you personally unless you voluntarily submit information through forms on our website.
Please note the email communications and website contact forms should not be used to transmit urgent medical concerns or highly sensitive medical information unless specifically directed by our office.
Changes to This Privacy Policy
Body Blu reserves the right to update this Privacy Policy at any time to comply with changes in applicable laws or our privacy practices. Updated versions will be posted on this page with the revised effective date.
Questions or Privacy Concerns
If you have questions about this Privacy Policy, your privacy rights, or believe your privacy rights have been violated, please contact Body Blu directly. We will make every reasonable effort to address your concerns promptly and in accordance with applicable privacy laws.
By receiving services from Body Blu, you acknowledge that you have been provided access to our Notice of Privacy Practices and understand how your Protected Health Information may be used and disclosed as permitted by law.
Effective date: June 26, 2026
19. WEBSITE CONTENT
Information on this web site has not been evaluated by the U.S. Food + Drug Administration (FDA). Contents provided are for general information purposes only + not intended as a substitute for the advice provided by your medical provider or another qualified healthcare provider. Body Blu (et al.), assumes no liability or responsibility for any errors or omissions in the content of its sites or blogs. Products + services provided, including nutrient injections, are not guaranteed to prevent, treat, or cure any health concern, condition or disease. Prices, formulas, programs, services, events, partner locations + hours of operation are subject to change without notice.
20. PATIENT CHOICE OF PHARMACY
Patients have the right to choose where they have their prescriptions filled. Body Blu does not require patients to use a particular pharmacy and will respect a patient’s preference regarding the pharmacy they wish to use.
When a prescription is issued by a Body Blu provider, patients may request that the prescription be sent to the licensed pharmacy of their choice, subject to applicable federal and California laws, pharmacy requirements, medication availability, and any restrictions that may apply to a particular prescription or medication.
If Body Blu offers or provides medication directly through its own dispensing services, patients may choose to obtain the medication through Body Blu or request a prescription to be filled at a pharmacy of their choice, when permitted by law. California law specifically recognizes this choice in connection with prescriber dispensing.
Patients may also request that an electronic prescription that has been received by a pharmacy but has not yet been dispensed be transferred to another pharmacy designated by the patient, when permitted by applicable law.
Body Blu is committed to respecting patient autonomy and supporting each patient’s ability to make informed decisions regarding where and how their prescriptions are obtained.
Root-cause naturopathic care for lasting wellness, serving North County San Diego from our Cardiff clinic and The Shot Bar™ in Carlsbad.
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Carlsbad Shot Bar: Sat 12:30–2:30 PM